FAQ

Purchase Order delivery Returning of goods Claim Registration Clo

Purchase

How can I place an order?
Is it necessary to be registered to create the order?
Can I try on the products? Do you have any shop?
How do I choose the right size?
Can I change something in my order?
Is it possible to combine multiple orders into one?
Can I cancel my order?
How can I pay for my order?
How can I find out the status of my order?
How many times is it possible to return the goods?
Why I didn´t receive any order confirmation?
How can I apply a discount coupon in the order?
Can I apply the discount coupon additionaly?
Why is it necessary to insure goods?

Order delivery

How long does it take to deliver a package?
What are the delivery options?
Can I pay in cash after the delivery of goods?
Are you missing some information?

Returning of goods

How can I return the goods?
If I want to return the goods, will you send me the money or other goods?
To what time can I return you the goods?
How long does it take to send the refund?
How long does it take to send the goods for replace?
Why should I return the goods using the form on your site?
It is necessary to send the good I want to return by post office or will the courier pick it up?
What address should I send the goods to?
How can I fill in the return form?
Are you missing some information?

Claim

How can I reclaim the goods?
How long does it take to solve the reclaim?
What address should I send the goods to?
Are you missing some information?

Registration

How can I register?
What should I do when I cannot login to my account?
What should I do if I have sent a new password to me but have not received anything?
Do I need to register when I want to make an order?
Are you missing some information?

Clo

Are you missing some information?

Never mind, do not hesitate to contact our customer support by e-mail at factcool-en@factcool.com, where we will be glad to answer your questions and solve all requests.

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Product added into cart.