Privacy Policy


Valid from: May 24, 2018


 1.1 FC ecom., With its registered office at Veľkomoravská 2866/9, Trenčín 911 05, IČO: 51 750 155, company registration number 36568 / R ("FACTCOOL" or "we") ensures the protection of personal data of its customers in accordance with the relevant legal provisions regarding data protection. This Privacy Policy describes how we collect, process and protect our Customers' personal data when browsing our Site and / or purchasing our Products.

 1.2 Words in capital letters that are not defined in this Privacy Policy have the meaning described in the General Regulations.


 2.1 We may collect and process the following data:

a) Personal data provided to us by the user via the forms on the Website. They include information provided when registering on the Website or placing an order through the Website. In addition, we may ask you for Personal Data when you report a problem with our Site.

b) We may keep the correspondence sent to us.

c) We may keep records of telephone conversations for training purposes.

d) In addition, we may ask you to complete surveys for our research purposes, but you may ignore these requests.

e) Data of transactions carried out via the Website and completed orders.

f) Data related to browsing the pages of the Website, including, but not limited to, traffic data, location data, web logs and other communication data.


 3.1 We use your Data for the following purposes:

a) User registration and granting him access to the account to enable payment for the ordered Products and delivery of the ordered Products.

b) To ensure that the content on the Website is presented as efficiently as possible for the user and his computer.

c) To provide you with information about Products that you request from us or which we believe may be of interest to you if you have consented to receive such communications.

d) To meet our contractual obligations between you and us, such as, but not limited to, third party delivery of Products and third party payment processing.

e) To allow you to use interactive features on our Site, if you have chosen to do so.

f) To notify you of changes to the Site.


 4.1 In order to analyze user visits to our Website, we also collect cookies (files saved on users' computers). By enabling the cookie support function in the browser, the user has consented to the use of cookies for this purpose. We use the following types of cookies: (i) essential cookies enable users to access the Site; (ii) functional cookies are needed for our Website to function properly (if disabled, the Website may not function properly); (iii) analytical cookies do not identify a person (unless they enter their personal data in one of our forms), but thanks to them we can personalize the content served based on the user's actions on our Website; (iv) advertising cookies make it possible to present the visitors of our Website with advertisements tailored to their interests.

4.2 We also use Google Analytics, Exponea and other services of this type that collect third party cookies ("Third Party Statistical Systems"). Information on how the user uses the Website (including his IP address) generated by cookies may be sent to and stored by third party statistical systems on servers in the United States. This information will be used by third party statistical systems to analyze how users use the Website, to compile reports on Website activity for its operators and to provide other services related to user activity on the Website and internet use issues. Third party statistical systems may also send the information they have to third parties if required by law or if these third parties perform data analysis on behalf of third party statistical systems. Third party statistical systems do not associate IP addresses or cookies with any other data. The user may refuse the use of cookies by setting the appropriate options in his web browser. However, it must take into account that it may limit the functionality of the Website. By using our Website, you consent to the processing of your data by third party statistical systems in the manner and for the purposes described above. Google's policies can be found at:

 4.3 The collection of cookies can be blocked through the browser settings. However, this will limit the functionality of our platform (i.e. blocking the necessary cookies may result in the lack of access to the Website).

 4.4 Our Site and correspondence generated as a result of your use of the Site and / or the purchase of Products, such as promotional e-mails, may contain graphics known as "web beacons". These beacons are generally used together with cookies and we can use them in the same way as cookies (see above).


 5.1 You consent to our use of your electronic contact details, which we may obtain based on your previous activity on the Website, or allows selected third parties to use this data to contact you via electronic means of communication (e-mail, SMS) to provide information on products and services. You may opt out of receiving marketing communications by disabling this feature by clicking on the unsubscribe link found in every email we send.


 6.1 By clicking the "I Agree" button at the end of the registration process on the Website or placing an order for FACTCOOL Products, you consent to us sharing your personal data with third parties, such as: (i) any member of our group, i.e. our subsidiaries, the parent company and its subsidiaries; (ii) hosting service providers; (iii) advertising partners; (iv) partners providing services enabling the implementation of the provisions of the Agreement, such as courier companies and payment operators. These entities will act as operators of user data ("Data Operators"). Data operators will be available on our Website and the user agrees to obtain, collect, distribute, register, organize, adapt or change, download, consult, reconcile, connect, transmit, use, store, block, destroy and handle the flow of this personal data between national borders.

 6.2 We may share your data in the following circumstances:

a) When selling or buying any business or asset, we may disclose your personal information to the prospective seller or buyer.

b) In the event that a third party purchases FACTCOOL or most of the FACTCOOL assets, all personal data about FACTCOOL customers will be one of the transferred assets.

c) If we are required to disclose or share your personal information in order to comply with any legal requirements or to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property or safety of FACTCOOL, our clients or other parties. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

d) If applicable law allows the disclosure of personal data.


 7.1 You agree that we may transfer and store the data you provide to places outside the European Economic Area ("EEA"). In addition, this data may be processed by employees outside the EEA who are employed by us or one of our suppliers. Such employees may be involved in, inter alia, the fulfillment of orders placed, the processing of payment data, and the provision of assistance services. By submitting your personal data, you consent to such transfer, storage and processing. We will make every reasonable effort to ensure that personal data is processed in a safe manner and in accordance with this Privacy Policy.

     8 SAFETY

 8.1 We guarantee that we will store your personal data securely. For this purpose, we have implemented physical, technical and organizational measures and plans to protect and secure data collected from users (this does not mean, however, that the user is released from the obligation to take steps to ensure the security of his data, in particular during their transmission) . The purpose of these activities is to prevent the unauthorized or unlawful processing of users 'personal data or the accidental, unauthorized or unlawful use, transmission, processing, copying, transmission, alteration, loss or damage of users' personal data. Despite efforts to comply with applicable legal regulations, it is not possible to ensure complete security of data that is transmitted or transmitted in an unsecured manner.

 8.2 If you have received (or have chosen) a password from us to access certain areas of our Site, it is your responsibility to keep this password confidential. Please do not disclose your password to anyone.

 8.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we make every effort to protect your personal data, we cannot guarantee the security of data transmitted to the Site. The user transmits data at his own risk. We process the data received from the user in accordance with strictly defined procedures and using security measures that are designed to prevent unauthorized access to this data.


 9.1 After logging into your FACTCOOL account, you can change and delete the data you have disclosed (except for billing data which cannot be changed for accounting reasons). You can cancel your registration completely, request a modification of your details, or opt out of receiving any marketing communication from us or selected third parties by sending an email to

 9.2 You have the right to ask us to stop processing your data for marketing purposes. We usually inform you (by collecting your data) if we intend to use your data for such purposes or if we intend to share it with third parties for such use. The user may exercise the right to object to such data processing by checking the appropriate boxes in the forms with which we collect user data. In addition, the user may exercise this right at any time by sending us an e-mail to the address

 9.3 You have the right to access your information that we store about you. The user may exercise this right in accordance with applicable law. However, if your request is clearly unfounded, excessive or frequent, we may:

(a) charge a reasonable amount based on the administrative costs of carrying out the requested activity;

b) or refuse to comply with the request.

 9.4 If you believe that your data is being processed unlawfully, please contact us at so that we can take remedial action. You have the right to lodge a complaint with the supervisory authority which is the UK Information Commissioner's office.

 9.5 From time to time, the Site may contain links to sites owned by our partners' networks, advertisers and advertising partners, and these sites may contain links to our Site. When clicking on such a link, please note that the website to which it links links has a separate privacy policy and that we are not responsible for its content. Please read their policies carefully before submitting any personal information to these sites.

9.6 We process information about users in accordance with this point 7 of the Regulations. By using our Website and / or entering into a Contract, you consent to such processing and that all data provided by you is accurate.

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